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Jewelry Care
- Last step after wear: wipe gently with a soft, lint-free cloth.
- Keep dry: remove before showering, swimming, workouts, or applying lotion/perfume.
- Store smart: use the BMJ pouch/box; avoid humidity and direct sunlight.
- Pearls & enamel: handle with care; avoid chemicals and ultrasonic cleaners.
- Metals: S925 sterling silver base (nickel-safe); gold-plated components—normal light tarnish can be polished with a silver cloth.
- For full care instructions (pearls, enamel, cleaning, storage), please see our guide:
Jewelry Care →
Shipping & Returns
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- Orders ship in 1–3 business days. You’ll receive a tracking number once dispatched.
- Tracking may appear in Canada Post after the parcel reaches Canada.
Delivery estimates (Canada)
- 7–14 business days after dispatch. Peak seasons can take longer due to customs or carrier delays.
- Buying for a date? Please order early.
Shipping fees
- FREE shipping on orders CA$79+.
- Flat rate CA$10 for orders under CA$79.
Customs & duties
- Import taxes may apply to some orders and are the buyer’s responsibility. We can’t predict if/when duties will be charged.
Returns (Canada)
- For hygiene/customization, earrings and personalized items are final sale.
- If an item arrives damaged, defective, or incorrect, contact us within 3 days of delivery at customercare@belovedmomentsjewels.com with photos and your order number.
- After review, we’ll arrange a replacement or store credit (refund only if the item is unavailable). Please wait for an RMA number before sending anything back.
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