Contact

We're Here to Help ✨

At Beloved Moments Jewels, every question matters. Whether you're curious about a piece, need sizing help, or want to share feedback, we'd love to hear from you.

Get in Touch

📧 Email: customercare@belovedmomentsjewels.com
⏰ Response time: Within 1–2 business days

We respond to every message personally. No bots, no scripts—just real people who care about your experience.

What We Can Help With

Before You Order:

• Product recommendations and styling advice
• Sizing and fit guidance
• Material and care questions
• Gift suggestions and special occasions
• Custom or personalization inquiries

After You Order:

• Order status and tracking updates
• Delivery questions or concerns
• Product care guidance
• Damaged, defective, or incorrect items

General Inquiries:

• Wholesale or partnership opportunities
• Press and media requests
• Collaboration ideas
• Feedback and suggestions

Order Issues

If an item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

Include in your email: • Your order number
• Clear photos of the item and all packaging (showing any damage and shipping labels)

We'll review your case and offer a replacement or store credit depending on availability. Refunds are issued only if necessary (e.g., item unavailable).

Our Location

Beloved Moments Jewels & Co. Inc.
10225 Yonge St, Unit R305
Richmond Hill, ON L4C 3B2
Canada

We're an online-only brand—this address is for business correspondence and approved returns only. Please do not send packages without prior approval.

Connect With Us

Follow our journey and stay inspired:

📱 Instagram: [@belovedmomentsjewels]
📌 Pinterest: [/belovedmomentsjewels]
👍 Facebook: [/belovedmomentsjewels]

Business Hours

We're a small team, but we're here for you.

Email responses: 1–2 business days
We work Monday–Friday, Toronto time (EST/EDT)

Orders placed on weekends or holidays are processed on the next business day.

Thank you for choosing Beloved Moments Jewels. Your support as we grow means everything. 💛

Have a question? We're just an email away.
📧 customercare@belovedmomentsjewels.com